We offer you... 

...Informed PRISM (Portal for Request and Incident Service Management) is our global 24/7 Service Integration and Management solution which enables joined up, responsive and collaborative desktop and mobile working through automated integration with client’s business support systems.

We can help solve your... 

...awareness of call status and next steps as well as enabling you to reduce costs through self-help and knowledge. Informed PRISM will equip you with the option to raise calls directly through an innovative, external facing User Service Portal, providing streamlined communications of service announcements and notifications.

Our clients include... 

...numerous government departments and major private sector organisations. All of our clients who are using the InformedSERVICE© platform have 24/7 access to PRISM. InformedSERVICE provides the operational framework that underpins solutions across the nuclear, telecommunications, emergency services, oil and gas and central government sectors. It is also the foundation underpinning the wider Informed Solutions suite of enterprise solutions.

We are trusted because... 

...Informed PRISM has been shaped by 20 years’ experience of providing highly responsive business and technical support for critical businesses, multi-community services and global organisations. It uses a reliable, responsive portal providing 24/7 access featuring drill-down capability, enabling quick and easy investigation of issues, ensuring you receive fast, effective solutions.