No. of vacancies: 1
Corporate Systems & Infrastructure Associate
Offices:
Manchester
As a Graduate Corporate Systems & Infrastructure Associate, you will work alongside like-minded professionals to support the long-term management and improvement of our global IT estate. You will play a key role in delivering lasting improvements to Company operations through expert knowledge of its people, processes and systems.

Role Description:

As a Graduate Corporate Systems & Infrastructure Associate, you will work alongside like-minded professionals to support the long-term management and improvement of our global IT estate.

You will play a key role in delivering lasting improvements to Company operations through expert knowledge of its people, processes and systems.

We are a people and quality focused organisation, so you must have peerless attention to detail, a ‘can do’ attitude and strong interpersonal skills that can adapt to every situation.

Skills and Experience:

- Understanding the role of IT Service Operations and Continual Service Improvement within a professional services environment.

- Appreciation of contemporary infrastructure services, virtualisation and cloud-based platforms (e.g. VMware, AWS etc.).

Exposure to technologies such as VoIP, ISDN, WAN/LAN, DNS, Active Directory, Group Policy authoring, Microsoft Exchange and Windows Deployment Server.

Ability to understand the ‘bigger picture’, and how your work fits into the delivery of internal and client facing services.

Strong judgement skills, particularly in the escalation of technical issues that may have a wider business impact.

Ability to reliably resolve Service Desk Tickets within an ITIL compliant process.

Confidence and maturity to engage in supplier management activities, ensuring value for money and excellent service for our business.

Ability to proactively identify, own, organise and deliver self-contained Work Packages with support from senior colleagues.

Ability to proactively identify issues that may impact the provision of a service and communicate these issues to senior colleagues.

Ability to proactively identify, own, organise and deliver self-contained Work Packages with support from senior colleagues.

Ability to proactively identify issues that may impact the provision of a service and communicate these issues to senior colleagues.

Ability to maintain accurate IT asset configuration management records (e.g. using tools like Spiceworks).

Ability to follow internal ISO9001, ISO14001 and ISO27001 processes and procedures, to ensure compliance with corporate standards.

Polished document preparation skills suitable for a wide variety of audiences.

Demonstrable work planning skills.

A 2:1 or higher in an Information Technology /Systems related degree is preferred.

 
Additonal Information:
 
Informed Solutions is a leading IT and Management Consultancy practice – clients appoint us as professional problem solvers to help them deliver major cutting edge projects.  Informed’s corporate values of “Innovation, Excellence, Integrity” are at the core of everything we stand for and deliver.

Graduate Associates are assured of joining a highly reputable company that respects and supports its staff and promotes positive business ethics.  We are a well established SME that offers our Graduate Associates opportunities for high levels of accelerated personal development by working alongside senior and experienced consultants.  

As a Graduate Associate you are offered the opportunity to develop areas of interest and gain a variety of skills and experiences working alongside different colleagues.  

We encourage and support you in developing analytical and technical skills using a variety of technologies, as well as soft professional skills such as communication, team working and problem-solving.  All Graduate Associates receive regulrar coaching, skills transfer and supportive feedback through our Talent Development Framework.

Are You Excited By and Ready for a Challenging Career?

If your aspirations match ours and are confident in putting forward ideas and picking up new skills; and are committed to being a good team player and colleague, then please come and join us.

 

Manchester +44 (0)161 942 2000